Library » FAQs
You will find that many of your questions can be answered here on our Frequently Asked Questions page. Scroll down the questions and click on any to see the answer. You can click a second time to hide the answer again.
If you need help with navigating a class you are enrolled in, please see our Getting Started Tutorial.
We also have a Library which contains many resources and glossaries along with free tutorials.
If you cannot find the answer you are looking for, please feel free to send us an email by filling out our Contact Form
No. We have several methods for you to make payment. If you have a US bank account you can make a money payment from your bank through Chase QuickPay (requires a Chase checking account or Chase Liquid Card) or clearXchange (any US bank account). You can find out about the latter by visiting www.clearXchange.com or you can contact us for more the details.
You can also use your credit card or debit card or pay as a guest through Paypal, none of which require a Paypal account. When using the enroll buttons, simply fill in the details of your card and ignore the prompt to make a Paypal account. You will find a line below the prompt that says "Don't have a Paypal Account?", click here. The page will refresh and give you the option to enter your credit card details and purchase with no paypal account. Please ignore the prompt to make an account.
Some classes have set dates (scheduled) with a teacher led forum, other classes are on-demand meaning that you have access to them when you register (within 24 hours). Once you have made a user account, you will have access to your specific details about your purchased class under "My Academy" link. The "My Academy" link shows only when you are logged into our website at academyofquilting.com. Access will be available within 48 hours of registration but usually much sooner. Set-date classes include a classroom forum for discussion with teacher and to upload photos of your work as well as dates when each lesson will open (usually weekly). You have access to the classroom as long as it is open, 24/7. The length of the class depends on the amount of lessons it has. All classes are a minimum of four weeks long and remain open at least two weeks after the last lesson is posted. On-demand class has comment/questions areas at the end of each lesson and all lessons are open to start once logged into the class. Both types of classes include graphics, videos, text and templates along with galleries to view other students work and the teachers work. There are other students registered for these classes and will be sharing the same class information as you, adding their photo in the gallery and asking questions in the classroom forum or comments area. You may read and respond to them if you wish.
A Scheduled Class means it has a set time to run. There is a start and stop time for the class. These classes include a classroom forum for discussion with teacher (and other students) and you have the ability to upload photos of your work. The class has scheduled dates (usually weekly) for each lesson. Any new lesson will open on a Friday. You have access to the class as long as it is open, 24/7. You can come and go as you please for the duration of the course. The length of the class depends on the amount of lessons it has. All classes are a minimum of four weeks long and remain open at least two weeks after the last lesson is posted. Classes include graphics, videos clips (not always available), text and templates when appropriate, along with galleries to view other students work and the teachers work. There are other students registered for these classes and will be sharing the same class information as you, adding their images in the gallery and asking questions in the classroom forum. You may read and respond to them if you wish.
On-demand classes are similar to Scheduled classes however they do not have a start/stop time unless otherwise stated. They can be accessed 24/7 for as long as you need. They are available as soon as your register (once you have made a user account and we have processed your registration). There is no forum in this type of class (unless otherwise stated) but rather a comment/questions area at the end of each lesson where you can ask your teacher questions. All lessons are open as soon as you enter the class. This class includes graphics, videos (not always), text and templates when appropriate along with galleries to view other students work as well as the teachers work. There are other students registered for these classes and will be sharing the same class information as you. We also hope you will share a photo of your work to add to the galleries, both work in progress and finished.
If you have a digital camera or scanner, you can send us a photo via email. There is specific information on how to do this on the welcome page of all classrooms.
Our lessons are full of text and photos. We also include video to support this information. If you register here you will be able to take a free online class. We also have a preview showing some of the type of things you will see in a class. Click here for your preview.
Yes. We provide information on new classes, teachers and schedules of classes. This keeps you up to date and provides you with new information. The newsletter also includes articles on quilting, new techniques and upcoming events etc. You can sign up for our newsletter here. You may unsubscribe at any time.
NO! Our classes are all web based so they are viewable online. All you will need is the latest version of Acrobat Reader, which you can download free. You will need this to print any templates provided through the class you are taking. You may also need a video player such as Windows Media Player or Apple Quick Time etc, to view the videos. All software can be downloaded free.
You can download Acrobat Reader here: Acrobat Reader Download
You can download Microsoft Media Player here: Microsoft Media Player Download
You can download Apple Quilt Time here: Apple Quilt Time Player Download
Our website and classes are best viewed in the latest version of your favorite browser. Please ensure you have your browser up-to-date. If using Internet Explorer we suggest you use version 8 or higher. If you are having any difficult viewing our website or classrooms in these versions, try the Compatibility view or download Google Chrome.
You can easily convert the imperial measurements into metrics if you like, however we suggest you work with patchwork and quilting rulers in imperial measurement. You will find this a lot easier than working with metric rulers.
You can find a simple converter here: inch to cm converter
By logging into our website you have access to all classes you are registered with. You will find them under the "My Academy" link (available only when you are logged in). Once you are logged in to the website, you can enter the class room as many times as you like during the time the class is open. The class is open 24/7 for the duration of the class. The length of a class depends on how many lessons it has. All scheduled classes are open for a minimum of four weeks, but always check the welcome page of the class for closing dates.
Yes. There are two ways to use your credit card. 1: To use your credit card on our website, click on the "Enroll" button. This uses a secure and safe method of using your credit card, "guaranteed by paypal" and it is free. You do not need to have a Paypal account to use this option. Paypal will prompt you to sign up with them however you may bypass this step if you wish. If you need help with this, please contact us by clicking here, we can walk you through the process. To find out more about Paypal go to their website. Paypal's website
2: Send us a request by using the form mentioned above stating the class you wish to signup for and your email address. We will send you an electronic invoice which you can pay using your credit card, debit card or Paypal. Please make sure you have the academyofquilting email address in your contacts so our email reaches you. We will contact you so if you do not receive an email from us within 24 hours, please try again.
Do NOT send us your credit card information in an email. This is not secure.
Note: If you make your payment using an e-check through Paypal, the payment will have to clear the bank first before you have access to the class. Be sure you do this at least 2 week prior to class start date to ensure you can begin class when it opens.
Yes, if you do not wish to use a credit card and you have a US bank account, you can pay for your class through clearXchange or Chase QuickPay which are online money transfers. If you are already registered with either clearXchange or Chase QuickPay you can simply send us money to our Chase bank account by requesting our payment email address. If you are not registered, we can send you a money request which will take you through the registration process. Please contact us for details providing your email address and class you wish to purchase. Please be aware that sometimes these transfers can take up to 5-7 working days depending on the bank you use. You should make the transfer at least 1 week prior to class starting.
We do not accept checks and money orders any longer - sorry.
The beauty of our online classes is that you do not have to be in class at the same time as your teacher or other students. You can log in whenever you please. Lessons will become available each week on a Saturday and remain open for the duration of the class. See the welcome page of your class to check for dates when lessons open and close.
We know you will not want to purchase the requirements and then find the class is cancelled. Our policy is: No minimum enrollment for any class.
Your password and email address is the key to entering your classroom. You may use it from any computer.
There are several things you should check before contacting us:
Make sure that you have typed your email address and your password correctly. Use lower case letters and check your "Capslock" is not on. Ensure no spaces are included into the password.
Check to be sure you are online. Can you browse other websites? If not, you may have lost connection.
Make sure the class is still running? To ensure you have all your lessons make it a point of printing all the lessons before the class closes.
If none of the above work, please contact us at firstname.lastname@example.org
You can log in to your classroom any time, however the lessons will not be available until the specified date. Check the Welcome page for dates of when each lesson opens.
If you know a lesson should be open but the link is not available, it may be because you need to clear your browser cache. A browser cache collects the website data the first time you open a page so that next time you enter, it will load in much faster. Sometimes this does not show updates made since you last visited therefore it needs to be cleared. This can be done by holding down the ctrl key and clicking on the refresh button. Alternatively, if you know more about your browser, you can find a setting under tools to clear the cache.
You need the latest version of Acrobat Reader to print the templates because these are saved as PDF format. PDF format will ensure that the templates will be printed at the correct size, however, you do have to check that the Page Scaling setting is set to 'None'. Generally, this setting will be set to ‘fit to page’ or ‘shrink to fit page’. You need to change this to 'None' so the templates are not distorted. Also ensure you do not have borders selected for your printout.
The classroom forum does not have a spell check however you can install one in your browser that will check all forums and forms on any website. If you use the Mozilla Firefox browser, it comes with a spell checker automatically installed. If you are using Internet Explorer you can download and install a free spell checker here: Spell Checker for IE
You can ask any question at any time. Be sure to check all messages already posted just in case someone else has asked your question previously.